Because Snack Land sells packaged food products, our return policy is designed around food safety and hygiene — please read this carefully before requesting a return.
1. Non-Returnable Items For hygiene and safety reasons, we cannot accept returns or exchanges on any pack that has been opened, used, or partially consumed, unless the product itself was defective, damaged, or incorrect on arrival.
2. Damaged, Defective, or Incorrect Items If you receive a damaged, defective, or incorrect item, please contact us at contact@snackland.in within 48 hours of delivery, with your order number and a photo of the issue. We will arrange a replacement or a full refund at no additional cost to you.
3. Unopened Products Unopened, unexpired packs in their original packaging can be returned within 7 days of delivery. Please contact contact@snackland.in with your order number to initiate a return. Return shipping costs for change-of-mind returns are the customer’s responsibility unless the item was defective.
4. Order Cancellations Orders can be cancelled free of charge any time before they are shipped. Once shipped, an order cannot be cancelled, but you may still be eligible under the damaged/defective terms above upon delivery.
5. Refund Method & Timeline Approved refunds are processed within 5–7 business days:
- Online payments (UPI/card/net banking via Razorpay) are refunded to the original payment method.
- Cash on Delivery (COD) orders are refunded via bank transfer or store credit, as preferred.
6. Sale Items Discounted or sale-priced items are eligible for the same return terms as full-priced items, unless explicitly marked as final sale at checkout.
7. How to Request a Return or Refund Email contact@snackland.in or call +91 89557 34094 with:
- Your order number
- Reason for the return
- Photos, if the item is damaged, defective, or incorrect
We aim to respond to all return/refund requests within 2 business days.
8. Contact Us For anything not covered here, reach out to contact@snackland.in — we’re happy to help.